We want you to be satisfied with your purchases. If you need to return an item, please review the policy below:
1. Restocking Fees If you decide to return an item, a restocking fee will be applied to cover the cost of preparing the item for resale. For business customers, the restocking fee is 20% of the item’s original price. For residential customers, the restocking fee is 30% of the item’s original price. This fee will be deducted from your refund amount.
2. Return Policy We offer a 30-day return window from the date of purchase for most items. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Consumable or perishable goods are non-returnable due to safety and hygiene reasons.
3. Refund Process Once the returned item is received and inspected, the refund process will begin. Refunds will be issued to the original payment method used at checkout. Shipping charges paid at the time of purchase are non-refundable. If applicable, the restocking fee will be deducted from the refund total.
4. Return Shipping Customers are responsible for all return shipping costs. Items must be securely packaged to prevent damage during transit. For international returns, customers are responsible for any additional costs such as customs duties and taxes.
